FAQ

1. What is wholesale silver jewelry? Wholesale silver jewelry refers to purchasing silver jewelry in bulk at discounted rates, typically for resale purposes. B2B (business-to-business) transactions are between businesses rather than between a business and individual consumers.

2. How do I place an order? To place an order, you need to register on our website and create a wholesale account. Once registered, you can browse our catalog, select the items you wish to purchase, and proceed through our secure checkout process.

3. What is the minimum order quantity (MOQ)? Our minimum order quantity varies by product. Please refer to the product description for specific MOQ details or contact our customer service team for more information.

4. Are there discounts for bulk purchases? Yes, we offer tiered pricing based on the quantity of items ordered. The more you purchase, the greater the discount you receive. For specific pricing details, please check our pricing chart or contact our sales team.

5. What materials do you use for your jewelry? Our jewelry is made from high-quality sterling silver (92.5% silver content). Some pieces may also feature additional materials such as gemstones, pearls, or other metals.

6. How can I track my order? Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our courier’s website.

7. What are your payment terms? We accept various payment methods, including credit/debit cards, bank transfers, and sometimes payment via PayPal. Payment terms may vary based on the size of the order and your account status. Please refer to our payment policy for detailed information.

8. What is your return and exchange policy? We accept returns and exchanges within a specified period (e.g., 30 days) for defective or incorrectly shipped items. Please review our return policy for detailed instructions on how to initiate a return or exchange.

9. Do you ship internationally? Yes, we offer international shipping. Shipping costs and delivery times vary based on the destination. Please check our shipping policy or contact our customer service team for more details.

10. Can I get a catalog of your products? Yes, we offer a digital catalog that you can download from our website. For a physical catalog or specific product inquiries, please contact our sales team.

11. How do I contact customer service? You can reach our customer service team via email, phone, or through our website's contact form. Our team is available during business hours to assist with any inquiries or issues.

12. What are your business hours? Our business hours are [insert hours of operation here]. We are closed on [insert any holidays or days off].

13. Do you have a showroom? Our primary sales channel is online, and we do not have a physical showroom. However, we can provide detailed product information and samples upon request.

14. How can I stay updated with new products and promotions? You can subscribe to our newsletter or follow us on social media to receive updates about new arrivals, promotions, and industry news.